Key Deliverables

- Fishbone Diagram: Group brainstorming activity that helps to clearly define the problems NAWCTSD is having in their current collaboration methods
 - Define Phase Poster: Presentational piece to showcase established problem statement, sponsor/stakeholder, planned approach, preliminary findings, and illustrations
 - Define Phase Website: An electronic tool to summarize an overview of the project including a timeline of submitted and future deliverables 
- Define Phase Report: An extensive report on the objectives worked on and met in the current phase centered around the defined data compiled in the List of Figures & Tables 

The House of Quality Matrix indicates several notable attributes that the senior design team will consider throughout the completion of this project. After establishing the customer needs and technical requirements from the meeting conducted with sponsor Cassie Muffley, the matrix was labeled as such to correlate how each of these objectives would be met. 
From this, the team assigned a correlation matrix as the roof of the house to visualize which technical requirements are in alignment. With the given “Correlation matrix key”, one can see that a positive “+” in each box of the roof distinguishes almost each technical requirement to build off one another. The arrow above each requirement illustrates the target direction and how it affects the direction of the assigned project deliverable. 
The “Relationship matrix key” gives insight into how the “Raw Score”, “Percent of Importance”, and “Importance Rank” are calculated. Each circle with a dot inside of it is assigned as a numerical “9” for the strongest relationship, a circle with no dot a “3” for medium, a triangle a “1” for weak, and a blank space for no relationship assignment. These visual symbols are then multiplied by the assigned customer importance rating (1 = low, 5 = high) set by what the senior design team feels the sponsor should prioritize in their needs. The sum of the products of each horizontal technical requirement is then placed in the “Raw Score” section.
 Once you have calculated all requirement raw scores then the sum of all these scores is used to divide over and find a percentage for "Percent of Importance” and “Importance Rank”. Take for example our most important value, the basis of the project, to “Establish impact of ROI monetary & non-monetary values”. This technical requirement has two (9 x 5)’s, one (3 x 2), one (9 x 4), and one (3 x 3). These sums all add up to 141, our “Raw Score”. After finding the rest, the sum of all raw scores (468) can be used in the denominator under the raw score numerator for each percent of importance. Hence, 141/486 = .3012 = 30% is the highest importance rank.

The work breakdown structure above shows the best way to make use of given and new data that will help determine the return on investment for this project. The work that must be done on the attendance data that has already been collected includes analyzing it and determining what the trends in attendance represent when compared to collaboration. For example, if over the past seven years attendance for the PALT event has steadily increased, the team will determine why this trend has occurred and what relationship it has to collaboration. The team has requested data from NAWCTSD such as how many contracts have been awarded and this information can be useful when compared to the attendance data. The right side of the work breakdown structure reviews the work that the team must conduct for the new process to collect survey data. This process will include using the relevant cost data for each PALT event to calculate an ROI. The work breakdown structure helps organize the team’s main objectives to complete the project.